How soon will my order arrive?
My family and I hand assemble the Art Toolkit materials and do our best to ship orders as soon as possible from Port Townsend, Washington. We ship via USPS and orders typically arrive within one week, if not sooner! You will receive a confirmation email after your order has been shipped with a tracking number. If you would like expedited shipping, or to use another carrier, please email us: firstname.lastname@example.org.
Do you ship internationally?
Yes! International shipments are mailed via USPS First Class international and typically take 1-2 weeks to arrive, occasionally longer. Please email us if you prefer another carrier: email@example.com
My order tracking says it has been delivered but it’s not here!
If your order says it has been delivered but you have not received it, please contact your local post office to find out if your package is waiting for pickup or will be redelivered. In addition, you can print out a copy of the USPS tracking page and leave a note in your mailbox for your local carrier stating that you haven’t received your order and ask them to deliver it to you. They may have delivered it to the wrong address and know the whereabouts. Packages usually do not stay lost!
Do you accept returns or exchanges?
We want you to be happy with your materials and can accept returns of any unused items for an exchange or refund (minus initial shipping costs). Please email us with any questions: firstname.lastname@example.org
What kinds of payment do you accept?
We accept all major credit cards, as well as Pay Pal. If you prefer to pay over the phone, please call Maria: (206) 708-9405.